Tosser of the day award

First Posted on Livejournal in 2006.


**Cue Cheesy Big Band Music**
**Audience applause**
Announcer:- Ladies and Gentlemen… Live from the heart of Livejournal …. It’s the Tosser of the Day awards…..and here are your hosts….Terry Forsyth and Fern Finnegan

**Audience applause**

Enter: Host Terry Forsyth; Big chins, big toupé, big ego and Fern Finnegan; fat arse, no personality, cheesy grin.
**Audience go wild**
Terry: Thank you thank you! No please! Thank you ladies and gentlemen. Tonight…hehe…tonight we bring you the award for the biggest…hehe…yes madam that’s bigger than your husband’s…complete tosser from the passage of today….
Fern: Yes Terry…tonight’s award goes to Professor Pepé, head of the department of Rectal Studies at Arse University.
Terry: hoo hoo Fern its a good one is it not?
Fern: Yes indeed Terry.
Terry: Ah for me old Irish charm couldn’t out do this desk monkey even if I tried. Coudit? Ah bejesus.
Fern: Indeed not Terry…So without further ado here is a transcript of the event which awards this gentleman. Lets see if you can spot the tossery that takes place.
**Run VT**

Scene Help desk
**Telephone rings**
stegzy – Hello Help desk.
Secretary: – Hello I’m Professor Pepé’s secretary. Please hold the line while I put you through.
stegzy – o_0
Prof Pepé – Hello yes. It is Professor Pepé, department of Rectumology I have a problem which was reported by my colleague on my behalf I am wondering if you can tell me when it is likely to be fixed it has been over 20 minutes since he called.
stegzy – o_0……erm…yes well we do have a standard 8 hour response time and the technicians are very busy at the moment so it could take anything up to 8 hours for someone to come over. Do you have a job reference number so that I can check the status of this job for you.
Prof Pepé – ah no my colleague hasn’t informed me of this “reference number” I shall find this out and call you back. Thank you.

Terry: Ok Fern me plump potato. Tell me did you spot the three points of Tossery that happened in that transcript? T’be sure?
Fern: I did indeed Terry.
Terry: Ah ha! Yes! But there’s more..

Scene Helpdesk
**telephone rings**
stegzy – Hello Helpdesk
Secretary – Hello Its Professor Pepé’s secretary again. Please hold the line while I put you through again
stegzy – heh
Prof Pepé – Hello yes it’s me again. I have the number for you. It’s fl343940
stegzy – uh huh….right…I can see that your colleague actually only called this in 25 minutes ago. So it is highly unlikely that a technician would be able to call 5 minutes after he logged the call. And your problem is something that is going to require a visit.
Prof Pepé – I see. So when do you think the technician will call.
stegzy – Like I said earlier, I am unable to tell you exactly when a technician will call because they are, at this time of year especially, exceedingly busy and they do have an agreed 8 working hour turn around.
Prof Pepé – I see…so any idea when?
stegzy – Well let’s see…that could be any reasonable time, during working hours, between now and 8 hours time.
Prof Pepé – I see. Ok…thank you for you help.

Terry :hooohoo that Pepé he’s a card.
Fern: Indeed he is Terry. The three of diamonds. But lets see if the audience at home noticed the three points of tossery that were committed.

But lets go through them one by one for the audience at home

**cue Flashy lights & cheesy music**
Fern: Tossery point number one Terry, was:-

stegzy – Hello Helpdesk.
Secretary: – Hello I’m Professor Pepé’s secretary. Please hold the line while I put you through.

Terry: Ah bejesus. So it is. Tossery point number one. Nobody is that important that they can not use a telephone to call a person, company or department themselves. Getting your secretary or someone else to dial a number for you unless you have no hands just shows what a tosser you are
Fern: Yes Terry and point of tossery number two:-
Terry: Point numero dos, or as they say in the old country Point number two, is If you ask someone a question listen carefully to their first answer. If you ask them the same question later on it makes you sound senile or just ignorant. Remember, nobody is that important that they don’t have to listen to what people say. Especially if you ask THEM a question
Fern: – Finally Terry, point number three.
Terry: The turd point…Just because you think you’re God sat in your leather bolster lined room, getting your secretary to dial telephone numbers for you and not listening to peoples answers after you have asked them a question, the rest of the world does not stop just because you have a problem with the geometry of your monitor. Nor are you so important that you are unable to press the buttons on the front of your monitor yourself!

**Audience go crazy**

Fern So congratulations Prof Pepé our award is on its way to you and I hope you work out the difference between your trapezoid and your pin balance. Terry?
Terry: Call me Ol’ Tel.
Fern: If you pinch my arse like that again I’ll twat you one and then I’ll set my husband onto you. He’s a TV Chef you know.

**audience go wild**

**roll credits**

Questions questions

Are you one of those people that attach yourself to a member of staff and can not possibly go a day without asking some inane question?

Do think REALLY hard about a suitable question to ask?

If you asked two questions does that mean you have reached some sort of nirvana? If you don’t ask a question will your head explode?

Through out my customer service career I have been able to identify at least twenty individuals who cannot go a day without contacting either myself, the helpdesk, the inquiry desk or a shop counter to ask some needless question.

Some of these people do it like clockwork. They come in at the same time every day and ask a question. Others do it completely at random often catching you off guard.

Let me give you some examples:-

HALFORDS – when I worked in Halfords we used to have this guy who would come in to the shop every Saturday and look at the bicycles. He would accost one of the members of staff and enter a dialogue with them about why Raleigh were not as good as Peugeot and how Carrera were poor compared to Dawes. He was clearly a lonely person, I believe he eventually got a job there in the end.

THE SOLICITORS – At the solicitors there was a family which everyone that worked there knew. Nothing was ever their fault and the council had some how singled them out for persecution. They made a living out of compensation claims and kept the firm comfy in legal aid commissions well into the mid nineties. If a day went by when one of them didn’t come in to enquire about an on going case of theirs they would probably be being visited by the duty solicitor at the local police station in regard to some packets of bacon that somehow got planted on them by vindictive shop staff. Theory was that they did this to save on fuel costs at home.

THE OFF LICENCE – Every night. Rain, wind or snow, Mikey would come in. Yes Mikey. He would introduce himself to new members of staff and would frequently stay behind the protective shop screens (some offlicences in the UK have protective screens to protect the stock and staff from violent piss heads and druggies) and talk about cabbages or how the foreigners were taking over or how Thatcher was the slag bitch from hell or some such. Mikey was very lonely. I suspect he is even lonelier now as the Offy on Allerton Road (not far from where the long lamented Livejournaller celticblissy lives) closed long ago.

THE CHURCH CLUB – Now here I met lots of people like that, but as the place was a drinking establishment I suppose it goes without saying you’d get regular people coming in at the same time every night (usually about 10:45pm) having the same drinks (usually Guinness) and then going home drunk at the same time (usually 3 in the morning). Usually in their cars.

THE CIVIL SERVICE – When I was a civil servant there was an inspector who would ring at the same time every day to ask if he had any post or if there was some staples he could have or if I could order him something from stores. The same time. Every day. Without fail. Even when he was off on holiday or at a conference. He was lonely too come to think of it.

THE UNIVERSITY #01 – Simon Blackman. Business School. Every day. Without fail. Something would go wrong. Or he would have to check if there was anything wrong. Or if we could do something on his behalf. One time he tricked us by pretending he’d called the wrong department by accident. There was no fooling me. I knew. I knew he was a sad lonely sod. I had the opportunity to visit his office one day when I was doing my virus disabling service. He conveniently wasn’t in his office when I called. Almost as if he was just simply a disembodied voice trapped in the archaic telephonic network.

THE UNIVERSITY #01 – Joy Ball. Anaesthesia. Possibly the most annoying person in the world. Every day. No matter what job I was doing in the office (for those that don’t know/remember/care the job rotated between dealing with telephone queries, dealing with email queries and dealing with desk queries) she would somehow get through to me. Her voice was so recognisable. I remember being ULTRA rude to her in an effort to get her to cease calling with her stupid stupid questions like “Oh my monitor doesn’t work” (have you tried turning on the power?), “Oh noes my mouse is on the wrong side of the desk” (No I won’t send out an engineer) and “Aieee, there’s something wrong all my emails have gone from my deleted items folder” (Well that’s what happens when you delete things duck). But she would call every day. Even when I wasn’t in. With stupid questions. Stupid stupid questions. It got to a point where she would just say “Department of Anaesthesia here” and I’d just say “Oh hello Joy”. When I left the job I thought I’d seen the last of her, but she came back…as a different person….as you will read later.

THE UNIVERSITY #01 – Student X. Student X would come to the helpdesk at the library every day to enquire about books. I think he thrived on the confirmation that it was a Computer helpdesk he was enquiring at and not a library support desk. Four years this went on for. He was a medic. He’s probably some sort of Surgeon now.

6th FORM COLLEGE – It must have been written into their job description to pester me with something inane every day. Even if it was just to enquire about what I’d got up to over the weekend. The difference was she fancied me. **sigh**

6th FORM COLLEGE – I must be disabled because my in built people tracking device does not work. You have a functioning one don’t you? It is just me that doesn’t isn’t it? Well had mine been working I would have been able to furnish Martin with the location of my boss while I was having lunch. The answer phone message, the sign on the door and the signatures of the emails stated clearly that the helpdesk was closed every day between 12 and 12.30. Every day. But that didn’t stop him from calling, emailing or knocking at the door when nobody answered the telephone/replied to enquire if my boss was in. I suspect that Martin and my boss were having illicit bum sex in the media building.

6th FORM COLLEGE – Joy Ball. Joy Fucking Ball. No…not Joy Ball from University #01. A different Joy Ball. A Joy Ball by marriage so probably completely unrelated. She was my bosses bosses boss. Because of this status she would ring. Every day. With a thankless task/job/non-urgent-but-urgent thing to do for me. My boss wished she would FOAD. I wished she would FOAD while my boss was FingOADing too. One day I just told her straight. She was a clueless over paid fucktard. In a nice way though. So I kept my job. She persisted less.

THE UNIVERSITY #02 – I thought I’d escaped it. But no. Here there are at least ten different people that all cannot allow an opportunity to ask a question pass by. I know them by name. They have me on their facebook. They are probably reading this. Are they lonely? I don’t know. Are they having illicit bumsex with my boss? I doubt it. Are they just weird? I couldn’t possibly comment. Are they you? Maybe.


So if you are one of those types of people that have to ask the same people the same or similar questions on a regular basis. Do you ask because if you don’t you will explode? Are you just lonely? Are you weird? Or do you think that people that do my type of job are put on this earth to make sure you’ve washed behind your ears and that you’re wearing the right undergarments for the day?