Registration for computing services services normally takes 1 working day. It tells you this on all the literature we hand out about registration and on the actual registration screen itself.
User: I cannot log in
stegzy: Ok I shall have a look at your details on our system. What is your Student number please?
stegzy: uh huh…**clickety clack**..I can see that you have only just registered. Registration takes place over night and your account will be available the next working day.
User: No. You are not right.
stegzy: Ok I shall check hold the line please
stegzy: (to supervisor) Is it still true that registration takes place over night?
Supervisor: yes and the account is available the next working day
stegzy: Yes registration takes place over night and the account is then available the next working day
User: No that’s not true. That means that my account will not be available until Monday!
stegzy: Yes that’s true
User: No it’s not.
stegzy Ok hold the line please
stegzy Boss! Will you take this call please.
Supervisor: Hello helpdesk supervisor
**User probably says hello and explains what has happened**
Supervisor: Registration takes place over night and your account will be available the next working day.
**user probably kisses my arse**
Now y’see I’ve got this idea. I think at this stage, after the user has discovered that I was telling the truth, that the user should be forced to come and apologise to me, preferably on bended knee, with flowers, chocolates and a big “I’m Sorry” card. My co-workers agree. Perhaps I have one of those voices that sound unconvincing…..